Customer Service > Frequently
Asked Questions
Frequently Asked Questions
General
Ordering Questions:
- If changes
have taken place at my bank, how can I be sure my new LifeChecks
checks will include these updates?
- What is
an "MICR Specification Sheet"?
- Can I add
my driver's license number and/or telephone number to my checks?
- How do I
submit my Order?
- When will
I receive my order?
- Can I check
the status of my order?
- May I use
a coupon?
- Why did
I receive only part of my order?
- Are the colors on LifeChecks website accurate?
- How do I
contact LifeChecks?
Questions
About Ordering Online:
- I'm having trouble placing my order online; could it be a problem
with my computer?
- Which browsers will work with the online ordering system?
- How do I pay for my online order?
- What if my check imprint address is different from my credit
card billing address?
- How do I know if LifeChecks has received my online order?
- Is it safe to order checks online?
Questions
About Ordering By Mail:
- What information
do I send in to place a new order by mail with LifeChecks?
- Can I place
an order by mail if my account is new and I have only temporary
checks?
- Is it possible
to place an order by mail if I've run out of checks?
- May I use
a coupon with my mail order?
- Is it safe
to order checks through the mail?
Product
and Price Questions:
- What is
the difference between LifeChecks' various check formats?
- Why can't
I get LifeChecks checks with my photograph on them?
- Why does
it matter if I am a First Time Customer or a Reorder Customer?
Security
Questions:
- What security
features for fraud protection will my checks include?
- Is it safe
to order checks through the mail?
- Is it safe
to order checks online?
Bank
Comparison Questions:
- Is it OK
to use checks that aren't produced by my bank?
- If I do
not order from my bank, can it refuse to process my checks?
- Why doesn't
my bank's street address appear on my checks?
- How can
LifeChecks charge less than banks and still produce top
quality checks?
General
Ordering Questions:
- If changes
have taken place at my bank, how can I be sure my new LifeChecks
checks will include these updates?
- This is
a common situation because banks merge and change names frequently
these days. If you think changes have occurred with your bank
and want to make sure your new checks will be current, simply
call our Customer Service Department at 1-888-478-9537. Most likely,
we'll have these changes already in our database. If our files
do not include your bank's changes, we'll give you easy instructions
on how to get an MICR Specification Sheet.
- What
is an "MICR Specification Sheet"?
- An MICR
Specification Sheet is a document used to correctly encode checks
and deposit slips. It provides the proper numbers and spacing
so your checks will scan correctly at your financial institution.
Your local bank branch has all the details, and our Customer Service
Department can walk you through the process: 1-888-478-9537.
- Can I
add my driver's license number and/or telephone number to my checks?
- Yes. On the Personalization Page, use the line marked "Other"
in the Check Personalization section to include information in
addition to name and address.
- How do
I submit my Order?
- Once you have completed the entire ordering process, you will
have two options for submitting your order. 1) You may choose
to transmit your order online via our secure server. 2) You may
print out the Order Form and send it to LifeChecks through
the mail or by fax.
- When
will I receive my order?
View Shipping & Handling Rates and Times
- Can I
check the status of my order?
- Yes. You can check on your order by using the Order
Status feature of our website, or you can call toll-free 1-888-478-9537.
- May I
use a coupon?
- If you are a first-time customer and you have a printed advertisement
with an Offer Code in the coupon section, you may enter that code
during checkout to receive the pricing you see in the ad.
- Why did
I receive only part of my order?
- If you ordered
more than one item, your shipment may be separated by the postal
service and may arrive on different days. This is perfectly normal,
and all bulk mail items should arrive within 7 days of each other.
Priority Mail shipments should arrive within 3 days of one another.
- Are the
colors on LifeChecks' website accurate?
- Color
accuracy has more to do with your monitor than with our site.
We've made every effort to represent images of checks and all
other products accurately. Due to the wide range of computer monitors
and color displays, however, you should consider the colors you
see on your screen to be representational. The color of the actual
product may be slightly different.
- How do
I contact LifeChecks?
- By
mail:
LifeChecks
P.O. Box 1
Joppa, MD 21085-0001
By toll-free phone: 1-888-478-9537
By e-mail: office@lifechecks.com
TOP
Questions
About Ordering Online:
- I'm having trouble placing my order online; could it be a
problem with my computer?
- Our online ordering system will work with newer versions of
all browsers. But if your browser is a version older than 5.0,
this is the likely problem. The best solution is to upgrade your
browser because you'll experience many online benefits with our
site and with others. If you think the problem is not related
to your browser, give us a call and we'll try to help: 1-888-478-9537.
- Which browsers will work with the online ordering system?
- Your web browser should be a version 5.0 or higher to place
an order online with LifeChecks. Our site is optimized
to work with both Internet Explorer and Netscape. In addition
to a newer browser version, ordering online requires that certain
browser features are enabled. Because we use cookies to hold information
about your order, you must be enabled to accept cookies. Also,
Javascript must be enabled in your browser for you to access functions
necessary to place your order.
- How do I pay for my online order?
- Orders placed through our online ordering system may be paid
for by VISA, MasterCard, Discover and American Express. We will authorize your card for the
purchase amount when you place your order online. But we will
not actually charge your credit card account until we ship your
order.
- What if my check imprint address is different from my credit
card billing address?
- If you have a check in your order, your shipping and billing information will
be pre-populated from your check personalization. For security reasons, we require
that your shipping and billing addresses be the same when placing an online check
order, but these can be edited to be different from your check personalization.
All check orders are subject to address verification procedures to ensure against
fraud.
- How do I know if LifeChecks has received my online
order?
- You will receive an Order Confirmation Page as soon as you place
your order. This will be followed by an e-mail confirming your
order immediately after the order transmits to us.
- Is it safe to order checks online?
- It's absolutely safe to do so with LifeChecks. Our online
ordering system protects you on many levels and includes Secure
Sockets Layer (SSL) technology. Any information you provide to
our company is encrypted while in transit. This coding protects
you from anyone trying to "hack" in. Every time you write a check,
you are, in essence, giving out your checking account details.
We take our responsibility for protecting this information quite
seriously and have multiple security checkpoints in place from
the moment we send your order through delivery of your checks.
TOP
Questions
About Ordering By Mail:
- What
information do I send in to place a new order by mail with LifeChecks?
- 1. A completed Printable Order Form - use our regular checkout
process to generate this form.
2. A voided check from your current supply.
3. A deposit slip from your current supply.
4. A payment check made payable to LifeChecks.
- Can I
place an order by mail if my account is new and I have only temporary
checks?
- Yes, ordering
with temporary checks is fine so long as you follow these requirements:
1. The voided temporary check and deposit slip samples must be
encoded with your bank routing number and account number.
2. The voided temporary check and deposit slip must be original
documents (no photocopies).
3. Your payment check must be from the same account as the sample
documents.
- Is it
possible to place an order by mail if I've run out of checks?
- Yes, if you provide alternate documents. For security purposes,
first-time orders must include a voided check and a payment check
from your account. If you've run out of checks, you can get temporary
checks from your bank. See requirements above.
- May I
use a coupon with my mail order?
- Yes. Coupons from LifeChecks may be used with orders
that are mailed in.
- Is it
safe to order checks through the mail?
- Not only is it safe, buying checks through the mail is much
less expensive. Banks and other financial institutions send their
check orders to a contract printer, who is usually in another
city or state. The printer then produces the checks and mails
the order directly to the account holder--which is exactly the
service LifeChecks provides, but with no bank in the middle.
Product
and Price Questions:
- What is the difference between LifeChecks' various check formats?
- Our Checks are available in two formats: One-Part and Duplicate. All
LifeChecks designs are available in both formats
• One-Part Checks are the most common style single checks that are bound
together in a book. There are 125 One-Part checks in each box.
• Duplicate Checks are similar to One-Part Checks with one addition:
each check is backed by a carbonless copy. You simply fill out your
check as usual, tear it out and you have an automatic copy of the check
you just wrote. The instant copy makes keeping records easier than ever.
Each box of Duplicates includes 100 checks.
- Can I get LifeChecks checks with my Photo ID on them?
- When photographic technology for financial documents has been perfected,
it is an option our company will consider seriously. Until that time,
we implement proven anti-fraud devices such as Security Screen and MicroPrint
Signature Line. These are universally recognized security features that
all financial institutions can process and support.
- Why does it matter if I am a First Time Customer or a Reorder Customer?
- To introduce First Time Customers to LifeChecks' savings, selection
and service, we offer special low introductory pricing on personal checks.
After your first order, you become a valued Reorder Customer and are
eligible for reorder specials and offers. If you're unsure if you've
ordered from LifeChecks before, just call our Customer Service Department
toll free: 1-888-478-9537.
Security
Questions:
- What
security features for fraud protection will my checks include?
- The lock
icon to the right of the word "Dollars" indicates the check contains
security features to prevent and detect check fraud. Micro-Security
Print is very small print that will break up if someone attempts
to photocopy your check. Chemical Protection and Erasure Protection
produce stains or spots if someone tampers with your check. And
the Security Screen on the back of each check signals an "Original
Document" from a reproduction. Other features are not disclosed
to provide even greater protection. All security features exceed
financial industry requirements.
- Is it
safe to order checks through the mail?
- Not only
is it safe, buying checks through the mail is much less expensive.
Banks and other financial institutions send their check orders
to a contract printer, who is usually in another city or state.
The printer then produces the checks and mails the order directly
to the account holder-which is exactly the service LifeChecks
provides, but with no bank in the middle.
- Is it
safe to order checks online?
- It's absolutely
safe to do so with LifeChecks. We understand that providing
your checking account details and credit card information over
the Internet can cause concern. Our online ordering system protects
you on many levels and includes Secure Sockets Layer (SSL) technology.
Any information you provide to our company is encrypted while
in transit. This coding protects you from anyone trying to "hack"
in. Every time you write a check, you are, in essence, giving
out your checking account details. We take our responsibility
for protecting this information quite seriously and have multiple
security checkpoints in place from the moment we send your order
through delivery of your checks.
Bank
Comparison Questions:
- Is it
OK to use checks that aren't produced by my bank?
- It is completely
safe. Your bank does not produce checks; it simply sends orders
to a national check printer. The printer, in turn, produces the
checks and sends them to the bank's customers. When you order
from LifeChecks, you're ordering directly from the printer-and
eliminating the bank's markup. That's why we can offer more earth
friendly products for less money.
- If I
do not order from my bank, can it refuse to process my checks?
- No. Your
bank cannot refuse your checks no matter where you buy them. Because
your bank makes a profit on the orders it forwards to the printer,
of course the bank wants your check order. But it cannot refuse
your checks. LifeChecks must adhere to the same specifications
as printers who produce checks for banks. Our checks meet or exceed
all requirements of the American National Standards Institute
(ANSI).
- Why doesn't
my bank's street address appear on my checks?
- We follow
the specifications established by the American National Standards
Institute. These standards require that only the bank's name be displayed.
- How can
LifeChecks charge less than banks and still produce top
quality checks?
- Because
the bank must contract with an outside printer, the markup over
cost must be high enough for the printer and the bank to make
a profit. LifeChecks is able to charge less because there's
no one in the middle marking up prices. In other words, you're
buying your checks directly from the manufacturer.
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